Whether you are a product company that needs a contact center for handling product related customer inquiries, or a credit card company that requires associates to be on call 24/7, or a travel agency that needs assistance in responding to ticketing and reservation enquiries from customers, TLI Software has the resources and infrastructure. Our approach while provide customer care services is to ensure that customer delight is achieved during the whole lifecycle of their interaction with our associates. Our BPO facility in Bangalore has world-class talent who possess the right attitude and expertise to deal with customers all over the world. Our customer care services include the following types of services:
Inbound Voice Support
New product information
Dealer locator
Directory enquiry and assistance
Compliance handling
Reservation/ Ticketing
Rebate and claims
Service Renewals
Account Support
Order Booking and Reservation
Order Processing and Management
Live Chat Services
If you have a query regarding our services, drop us a line at bpo@tlisoftware.com and we will get back to you in 2 business days.
TLI Software provides you with off-the-shelf software products and web applications that can be customized according to your requirements. Our software products have been developed by our highly skilled software engineers and come in attractive licensing and support options. If you are a small to medium sized company, look around our products and see how they can add value to your business.
Services
TLI Software, an offshore IT outsourcing company in India, provides a range of IT outsourcing services and solutions to enable companies develop challenging and innovative software products as well as run their day-to-day operations.
Outsourcing of IT tasks to TLI Software, an ISO 9001 certified company, helps firms provide 24/7 productivity and save on labor cost without compromising on quality.
Our Success
I want you to know that I am very pleased with the quality of service that TLI has provided. I sincerely appreciate your responsiveness and the professional manner in which you conduct business. I look forward to doing business with you for many years to come.
- Steve Canning
Engagement Models
Outsourcing is as about partnership and about entrusting your business process. We at TLI Software believe that what we bring to the table should be flexible and adaptable - enabling your business to partner with us in ways that suit your business environment. This means that the engagement models that we currently operate under have been primarily designed to suit your needs. Simply put, our engagement models are based on flexibility, adaptability, and efficiency.
At TLI Software, our solutions and software products are a result of pre-defined processes and methodology. As a client, we ensure that you are an integral part of the whole process at every stage. To put it simply, there are no surprises for you at any stage of our engagement with you. We believe timely delivery is a consequence of good processes. TLI has dedicated account managers who adopt best-of-breed practices and a rigorous methodology to achieve this end. A world-class resource pool spread over continents gives us the ability to manage diverse accounts across continents. Additionally, we believe in allocating dedicated people for each client. Our global delivery and support model ensures that clients have access to our project management team 24/ 7/ 365.
Need Outsourcing, E-commerce, and Web Solutions?
We at TLI Software understand that business process outsourcing is a key factor in increasing the overall productivity, quality, and cost effectiveness of your organization. While bringing global quality and comparative cost-advantage to the table, we are extremely committed to add tangible value to your business. TLI Software has engaged with customers across the world and consistently delivered the benefits of outsourcing to its clients. Our emphasis on processes and commitment to delivering world- class cost-effective software solutions gives us a unique competitive advantage over other players in the market.
Providing software development, website design and development, IT services, staff augmentation services, PHP web and application development to businesses in Canada, USA, UK, Germany, Dubai, Italy, India
Address (Canada): 530 Kipling Avenue, Toronto, ON M8Z5E3, Canada | Tel: 800 915 4322
Address (India): #6, A S Chambers, 4th Floor, 80ft Road, Koramangala, Bangalore 560095, Karnataka, India | Phone: +91 80 4130 3461
Sales office in London, UK
